Service protocol / 03
The current public site is free and does not collect payment. These principles apply only if a separate paid course, review or facilitated lab is confirmed in writing.
A paid engagement begins only when its scope, schedule, fee, currency, delivery method and cancellation terms are confirmed in writing. If the written offer differs from this general page, the terms accepted for that engagement take priority.
Send a cancellation request through the stated contact route and identify the booking or proposal. Where no preparation, reserved facilitation or access has begun, an eligible payment is normally returned to the original payment method, subject to the written agreement.
For a scheduled review or facilitated incident, request a new time as early as possible. Available alternatives depend on cohort capacity and instructor time. Repeated late changes or absence may count as delivered time if that condition was disclosed before purchase.
Custom scenario design, completed feedback, reviewed evidence and delivered live sessions cannot be returned like physical goods. If only part of a larger engagement was delivered, any calculation should distinguish completed work from the undelivered remainder.
If an agreed hosted lab is unavailable, record the time, affected exercise and message shown, then contact the provider. A replacement session, extension or refund depends on the duration, responsibility and practical effect of the failure under the accepted agreement.
An approved refund is normally returned through the original payment provider. Provider and banking timelines can vary. Tubareqoli will identify the approved amount and processing date but cannot control how quickly an external financial institution posts the credit.
Request checklist: include your name, the confirmed service, booking date, reason for the request and whether you prefer cancellation or rescheduling. Do not send payment-card details by email.
